Frequently asked questions:

Return Policy

If you are dissatisfied with your purchase you may return it within 60 days for a store credit.
All returns are for store credit only. Store credits are good for 7 years and can be used in any of our stores.

Please call us at: 508-627-8306 (10AM-5PM EST) before mailing your return.

All products must be returned in original condition.
All returns should be insured. We are not responsible for packages lost by the shipping service.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

For US Postal Service send returns to:
PO Box 5068
Edgartown MA, 02539

For UPS/Fedex returns must be sent to:
51 Main St.
Edgartown MA, 02539


We ship UPS or US Postal Service.

Sales Tax

Items shipped to Massachusetts are subject to 6.25% sales tax. No sales tax for items shipped to the rest of the US.

Special Orders

If you want to order an item in a different size or configuration call us and ask. Delivery time on special orders is highly variable depending on the item. Please allow 4-6 weeks for delivery.


There is a variable fee for repairs on most items. Some items should be sent to the people that made them. Call and ask.

Color Accuracy

We do our best to take accurate photographs.
Because every computer screen displays colors differently, the colors in the photo may differ slightly from the actual item.

Why can't I order online?

We are a small business and an old store. The phone allows us to be sure an item is in stock and there are no problems before the order. As time passes and our systems get more sophisticated, an excellent shopping cart will be turned on. You can email your questions/order to inquiries@claudiamv.com though the phone ensures a faster response.

Why isn't the whole store on the web?

Jewelry photography is a time consuming process. More items will appear slowly over time. We often have exactly 1 copy of an item in stock and not all our sock can be reordered. If you want to see everything you will always have to come into our stores.